Tech Mahindra Ltd
User Interactions Design Group
August 2007

I designed a user interface for the Optical Line Terminals software installers for Motorola. The existing application was not very intuitive and the main problem that I identified by contextual inquiry is that even the experienced operators don’t feel comfortable to install software due to lack of feedforward and feedback. I redesigned the whole navigation flow and emphasized on improved notification, progress report and error messages.

navigation flow sample

wireframe samples

Tags: interaction design, telecom

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